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Refunds and Disputes

Version of 25.09.2026

Translation for information. In case of discrepancy, the Russian version prevails. Русская версия

1. Who refunds the money

The platform does not accept or hold money: the customer pays the contractor directly. Therefore, a refund, if due under the contract, is made by the contractor to the customer's bank details.

2. How to reduce the risk

  • Split the work into milestones and pay for each milestone after acceptance.
  • Set out the scope of work, deadlines and number of revisions in the contract.
  • Keep your correspondence on the platform — it will help in a dispute.

3. A milestone is not satisfactory

Do not accept the milestone: return it to the contractor with a comment on what needs to be fixed. Agree on new deadlines or changes to the scope in the contract conversation.

4. Opening a dispute

If you cannot reach an agreement, open a dispute in the contract card and describe the reason. The administration will review the contract, milestones, messages and documents, contact the parties and help find a solution. While the dispute is being reviewed, new actions under the contract may be restricted.

5. If a contractor breaks the rules

The platform may unpublish their services, hide them from the catalog or suspend the company. The customer may leave a review of the cooperation after the contract is completed.

6. Contacts

Email: info@ghost.tj

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